Frequently Asked Questions:
Order:
How much notice do I need to give to place an order?
We can provide same-day orders for lunches and dinners if notice is given prior to 10 am. Breakfasts require notice the night before.
How will I know my orders confirmed?
You will receive an email or text message confirming your order.
When will I receive my receipt?
Receipts are emailed out between 2-4 pm (PST) daily following orders. For easy printing, you will receive your receipt as a PDF.
Can I select my restaurant?
Yes, you may select any restaurant nationwide for delivery to your office.
No direct request? No problem, we can choose a top-rated local restaurant for you.
No direct request? No problem, we can choose a top-rated local restaurant for you.
What is included with my Order?
All orders are delivered with plates, utensils and napkins.
Are Beverages delivered?
Yes, beverages can be delivered from most restaurants. However, since beverages can be expensive at many restaurants, some offices prefer to pick up their own drinks to allow their budget to include more food.
Can I select menu items from the requested restaurant?
Yes, you are always welcome to add any specific menu or item requests to orders.
What is the fee?
Delivery fees range between $10-$25 on average, plus an auto service charge. Deliveries include all utensils, plates, and napkins. We always stay within your given budget, including all taxes and fees. Be assured that our order team makes the best selections to maximize food quality and quantity.
Misc:
I already use a caterer. Why should I use you?
We deliver any restaurant nationwide to your meeting.
6% back on every order. E-gift cards to Amazon, Target, Sephora and more
We can provide same-day orders, even last-minute
Text with a US Catersquad team member. A personalized experience for order questions, and delivery status.
6% back on every order. E-gift cards to Amazon, Target, Sephora and more
We can provide same-day orders, even last-minute
Text with a US Catersquad team member. A personalized experience for order questions, and delivery status.
Do you have a referral program?
We greatly appreciate referrals! Refer a friend and receive a $15 e-Gift card to Target, Starbucks, Macy’s, or Sephora upon a first order.
Cancellation Policy?
We have a required 24-hour notice to cancel. Drivers are called in ahead of time for large orders, and restaurants prep food the night prior or early the morning of your event. The 24-hour policy is our agreement with restaurants to ensure the high quality, timeliness, and professionalism that you deserve.
Do you have a rewards program?
Our reward program earns you 6% back on all orders. You receive 6 points for every $1 spent. Points are redeemable for gift cards to popular stores like Amazon, Target, Sephora and Starbucks. You may also redeem points to receive discounts on future orders.
