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(123) 3459 9995500

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Frequently Asked Questions:


Order:

How much notice do I need to give to place an order?
We can provide same-day orders for lunches and dinners if notice is given prior to 10 am. Breakfasts require notice the night before.
How do I place an order?
Simply send us a text message or email, or complete the online Order Template Submission.
Text: 858.999.5129
Email: Orders@Catersquad.com
How will I know my orders confirmed?
You will receive an email or text message confirming your order.
When will I receive my receipt?
Receipts are emailed out between 2-4 pm (PST) daily following orders. For easy printing, you will receive your receipt as a PDF.
Can I select my restaurant?
Our order team makes restaurant selections based on your order details. Your budget is a priority and we will not exceed this amount (including all taxes and fees). The team is well versed in restaurant offerings and makes great restaurant and menu selections based on tracked reviews of what other offices have enjoyed. If you have a specific request, simply ask and our order team will try our best to accommodate.
What is included with my Order?
All orders are delivered with plates, utensils and napkins.
Are Beverages delivered?
Yes, beverages can be delivered from most restaurants. However, since beverages can be expensive at many restaurants, some offices prefer to pick up their own drinks to allow their budget to include more food.
What restaurants do you order from in my area?
Our order team has multiple platforms for researching quality restaurants. We delve deep into individual restaurant reviews and item reviews to ensure selections fit your specific meeting. All your order details play a role in our selections. Variety, appropriate quantity, and budget are top values as we choose the best menu for your group’s needs.
What is the fee?
Delivery fees range between $10-$25 on average, plus an auto service charge. Deliveries include all utensils, plates, and napkins. We always stay within your given budget, including all taxes and fees. Be assured that our order team makes the best selections to maximize food quality and quantity.



Misc:

I already use a caterer. Why should I use you?
We can provide same-day orders and we're NATIONWIDE! Plus, we’re only a text message away.

We can also help you expand into foods and cuisines you might not be familiar with. We have great options all over the place.

We do breakfasts as well!
Do you have a referral program?
We greatly appreciate referrals! Refer a friend and receive a $15 e-Gift card to Target, Starbucks, Macy’s, or Sephora upon a first order.
Cancellation Policy?
We have a required 24-hour notice to cancel. Drivers are called in ahead of time for large orders, and restaurants prep food the night prior or early the morning of your event. The 24-hour policy is our agreement with restaurants to ensure the high quality, timeliness, and professionalism that you deserve.
Do you have a rewards program?
Our reward program earns you 6% back on all orders. You receive 6 points for every $1 spent. Points are redeemable for gift cards to popular stores like Amazon, Target, Sephora and Starbucks. You may also redeem points to receive discounts on future orders.

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